New GoHighLevel Update: Manual Reviews, CSV Uploads & Reputation Widgets

GoHighLevel has just released one of its most powerful Reputation Management updates to date — Manual Reviews. This feature changes how businesses and agencies manage customer feedback by allowing all reviews, both online and offline, to live in one centralized system.

If you use GoHighLevel for your business or clients, this update is a true game-changer.

🎥 Watch the full video explanation here:

What Are Manual Reviews in GoHighLevel?

Manual Reviews allow you to include client feedback that was not acquired using connected platforms such as Google. Many businesses receive feedback via WhatsApp, SMS, in-person discussions, screenshots, or other channels that GoHighLevel does not natively interact with.

With this update, you can now manually add those reviews directly into your Reputation Dashboard—ensuring no valuable feedback is lost.

You can include:

• Reviewer name

• Star rating

• Review text

• Date and source platform

• Profile pictures and photo attachments

Everything appears alongside your existing online reviews.

Bulk Review Uploads Using CSV

If you have been collecting reviews in spreadsheets, forms, or archived messages, GoHighLevel now allows you to import them in bulk. Simply download the CSV template, submit your file, and GHL will validate the data.
This saves hours of manual labor and enables agencies to move enormous volumes of past reviews easily.

Advanced Review Management & Filtering

Once added, manual reviews behave just like integrated reviews. You can:

• Filter reviews by platform or source

• View clear platform labels (e.g., WhatsApp, in-person, third-party platforms)

• Use GoHighLevel’s AI review summary to analyze customer sentiment

This provides better insights and helps businesses understand customer feedback more effectively.

Display Manual Reviews in Widgets

One of the most notable features of this release is the ability to display manual reviews across all GoHighLevel widget kinds, including:

• List of widgets

• Slider Widgets

• Grade widgets.

This means your website, funnels, and landing pages may now display all of your best customer feedback, even if it was not gathered online.

Why This Update Matters for Businesses & Agencies

For organizations that rely primarily on offline feedback or non-integrated platforms, this update improves credibility, trust, and conversion rates. It provides agencies with a comprehensive reputation management solution within GoHighLevel, eliminating the need for third-party solutions.

Final Takeaway

The GoHighLevel Manual Reviews upgrade integrates all customer comments into a one location, making reputation management more effective, adaptable, and visible. It enables organizations to display authentic experiences, build trust, and convert more leads.

Need help setting up Manual Reviews or optimizing your GoHighLevel system?
👉 Contact XortLogix — we build high-performance automations, funnels, and CRM systems that scale.